Efficiency and accessibility are at the heart of everything Redstor does. As a core principle of our work, every solution we develop is built with partners and customers in mind. Our aim is to keep things as transparent as possible to help simplify your operations.
Redstor’s new Experience Cloud is designed to provide the best customer support experience on the market. With streamlined case management and real-time updates, the portal embodies our core values.
What is Experience Cloud?
Experience Cloud offers a simplified portal through which to manage support cases. With a user-friendly dashboard, you can now access real-time case updates and historical case tracking, ensuring better visibility and control over support interactions.
From troubleshooting new issues to tracking previous cases, Experience Cloud provides an all-in-one solution to enhance your support journey. The platform has been designed to enhance the speed and accuracy of issue resolution, allowing customers to accelerate support turnaround times.
Key Benefits
Experience Cloud delivers a range of benefits, each designed to enhance efficiency and improve Redstor’s support experience:
- Full visibility into support cases: Users gain enhanced access to their open support cases and case history, eliminating the guesswork involved in tracking resolutions.
- Real-time status updates: Experience Cloud keeps you fully informed, enabling better planning and faster decision-making.
- Centralised and user-friendly interface: The platform’s intuitive design ensures easy navigation, making it simple for users to find the information they need without unnecessary complexity.
- Faster and more efficient issue resolution: With instant updates and seamless tracking, Experience Cloud enhances communication between customers and support teams to minimise issue resolution.
How to access Experience Cloud
As a Redstor partner or customer, you will need to request login credentials by submitting a support ticket. Once authorised, you can then access the platform and take full advantage of its capabilities.
For the initial phase of the roll-out, support cases may also still be logged without credentials via two methods:
- The Submit a Ticket button on the support page.
- RIA (Redstor Instant Assistance), our AI-powered assistant available within the RedApp.
What happens to your existing support history?
Redstor understands the importance of maintaining a complete support case history. That’s why all previous support data will be migrated to Experience Cloud, ensuring continuity and easy access to past cases.
The migration process has been designed to ensure minimal disruption. Users can continue to access support in the usual ways as the transition takes place. Once it’s completed, all historical data will be fully integrated.
Need help?
For any assistance related to Experience Cloud, our Severity 1 support lines are available 24/7:
UK: +44 (0) 118 951 5200
US: +1 833 584 2812
ZA: +27 (10) 534 7691
You can also bookmark our Contact Support page for additional help.
Additional support resources
Beyond Experience Cloud, Redstor offers a comprehensive knowledge base that includes:
- Service Status Board: Stay informed on real-time service outages and issues.
- Getting Started Guides: Step-by-step instructions for setting up Redstor’s services.
- Troubleshooting Guides: Quick resolutions for common errors and problems.
- Configuration Guides: Detailed documentation on setup, integrations, and security best practices.
- Recovery Assistance: Guidance on restoring data and mitigating disruptions.
- Release Notes and Downloads: Stay updated on the latest product enhancements and software updates.
Redstor has your back
Experience Cloud is Redstor’s commitment to improving the customer experience. With enhanced transparency and faster resolutions, navigating your case management has never been easier.
By leveraging real-time updates, an intuitive interface, and comprehensive historical tracking, Redstor is setting a new standard for how businesses interact with support services. Log in to Experience Cloud today to discover a smarter way to manage your cases.