Snapshot
- Industry: Managed Service Provider (MSP)
- Environment: Microsoft 365, Entra ID, cloud backup
- Location: Wisconsin, USA
Key details
- Addressing recovery gaps: After an account compromise caused 1800 malicious changes, Adesys tackled Microsoft 365’s recovery limitations with Redstor’s Entra ID Backup.
- Faster recovery: Redstor’s solution significantly reduces recovery times, ensuring rapid restoration of critical data.
- Enhanced client value: Proactively protecting data strengthened client trust and elevated Adesys’s managed services offering.
The challenge
Adesys, a Wisconsin-based MSP supporting 300–400 small-to-medium-sized businesses, faced challenges ensuring their clients’ Microsoft 365 Entra ID data was properly backed up and recoverable. Without a reliable solution for protecting critical data, they were exposed to significant risks.
Real-world impact of account compromise
A severe incident with one of Adesys’s clients brought these risks into sharp focus. A compromised global admin account allowed hackers to exploit Microsoft Graph, making over 1800 unauthorised changes in Entra ID.
Despite Entra ID’s logging capabilities, the recovery process proved arduous:
- Manual effort: Adesys’s team spent several days piecing together what had been changed and manually undoing the actions.
- Limitations of logs: While logs helped identify changes, they couldn’t undo key actions, such as deleting Entra ID-joined machines.
- Operational risk: Without a proper backup, restoring the organisation’s settings and data relied entirely on manual work—a slow and error-prone process.
“Entra ID has great logging, but logs don’t let you undo actions like deleting machines or restoring critical configurations. Without a proper backup, there’s no way to get that back.” – Jesse Joswick, Adesys
This incident highlighted the urgent need for a backup solution like Redstor’s Entra ID Backup, which not only safeguards data but also enables rapid restoration of settings and systems, eliminating reliance on manual recovery.
Broader risks for clients
Beyond this specific incident, the challenges Adesys faced highlighted other risks that their clients were exposed to:
- Data recovery gaps: Native Microsoft 365 capabilities lacked the ability to recover from mass deletions or malicious configurations.
- Ransomware and operational threats: Rising ransomware attacks targeting Office 365 environments underscored the need for robust protection and recovery solutions.
“Microsoft had no backups and no way to reset everything to a baseline. Without a third-party backup, everything must be done manually, which is slow and error-prone.”
The solution: Comprehensive Entra ID Backup
Adesys adopted Redstor’s Entra ID Backup to provide full protection for their clients’ Microsoft 365 environments, ensuring data was recoverable and secure.
- Centralised protection: Redstor provides a single, centralised platform for Entra ID backups, addressing gaps in Microsoft native capabilities.
- Ransomware-proof backups: By isolating backups from live environments, Redstor ensures data remains secure and recoverable, even during attacks.
- Effortless recovery: InstantData™ technology allows immediate access to files and systems, significantly reducing downtime.
“Having everything centralised means we’re no longer relying on manual documentation. Redstor catches the things that busy or overwhelmed teams might miss.”
The benefits: Reliable protection and peace of mind
Proactive resilience against data loss
Redstor’s backups provide a safety net for scenarios such as ransomware attacks or mass configuration changes, giving Adesys confidence that their clients’ data is secure.
Reduced downtime and costs
With InstantData™, Adesys can recover critical systems quickly, avoiding costly disruptions and lengthy manual interventions.
Simplified compliance and retention policies
Entra ID Backup’s history and record-keeping features help Adesys enforce long-term compliance for their clients.
“Policies set years ago are now fully traceable, which is invaluable for retention and compliance.”
Improved client relationships
By rolling out Entra ID Backup across all clients, Adesys demonstrates a proactive approach to data protection, building trust and enhancing client satisfaction.
“Clients are glad to hear we’re proactively protecting their data. We’ve even added it to accounts without an Entra ID presence to cover potential future use.”
The bottom line
Adesys’s decision to implement Redstor’s Entra ID Backup transformed their ability to manage Microsoft 365 data, ensuring security, rapid recovery, and reduced risk.
Key results:
- Reduced recovery times during incidents.
- Centralised backup and recovery for all clients.
- Increased client trust and peace of mind.
- Full compliance support with historical data tracking.
“Mistakes happen, accidents happen, and things go wrong. Our priority is keeping our customers’ data and organisations running because downtime can be devastating. There’s nothing more important than reliable backups, and Redstor has provided us with that. We love working with Redstor!“
Don’t wait for a disaster to test your backup strategy. Protect your Microsoft 365 and Entra ID data with Redstor’s powerful backup solutions today.
Ensure resilience against ransomware, data loss, and operational risks.