- Who we are
- Our website
- Our collection and use of your personal information
- Transfer of your information out of the EEA
- Cookies and similar technologies
- Marketing
- Your rights
- Keeping your personal information secure
- How to complain
- Changes to our privacy policy
- How to contact us
Who we are
This website is operated by Redstor Limited. We are experts in data management, for more information see https://www.redstor.com/about/.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
In certain circumstances we may process data that we receive from third parties. When we do process data from third parties we process it on behalf of the third party control and in accordance with GDPR Article 46(2)(c).
Our website
This privacy policy relates to your use of our websites, https://www.redstor.com/ and https://support.redstor.com/hc/en-gb. This privacy policy will also be used throughout Redstor Limited.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our websites, register with us as a customer or reseller, contact us for product information, request a demo, become a commercial partner, register for an event or webinar, log a ticket, subscribe to our blog, subscribe to our newsletter or register a deal. The personal information which we collect is stored on servers in the UK.
We collect this personal information from you either directly (such as when you register with us as a customer or reseller, contact us or purchase products or services via our websites) or indirectly (through your browsing activity while on our websites (see ‘Cookies’ below)).
The personal information we collect about you depends on the particular activities carried out through our websites. This information includes:
- your name, address and contact details
- bank account and payment details
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you
- your account details, such as username, login details
We use this personal information to:
- create and manage your account with us
- verify your identity
- provide goods and services to you
- customise our website and the content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
- reply to your enquiries, questions or requests for demos
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so and to inform you of this. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it.
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
| When information is collected | What information we ask for | How and why we use your information |
| When you register with us | Contact details: your name and email address | We ask for this: — to create and manage your account with us — to communicate with you about your account – to reply to your enquiries, questions or supply a demo We rely on consent as the lawful basis for collecting and using your personal information. We will keep your information for six years after: — you close your account with us — we close your account |
| When you request a demo | Name, company, email address and phone number. | We ask for this: — to send you a demo or to provide product guidance We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — we have sent you the demo |
| Subscribe to our blog | Name, company, email address and phone number. | We ask for this: — to send you our blog posts We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — you unsubscribe to receiving our blog posts |
| Become a partner | Name, company, email address and phone number. | We ask for this: — to create and manage your customer or reseller account with us — to communicate with you about your account We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — you close your account with us — we close your account |
| Register for the BETT show | Name, company, email address and phone number. | We ask for this: — to register you for the BETT show — to provide you with information regarding the BETT show We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — the event has occurred |
| Log a ticket | Email address and phone number | We ask for this: — to be able to assist you with your request We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — your request has been dealt with |
| Subscribe to our newsletter | Email-address | We ask for this: — to send you our newsletter We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — you unsubscribe to receiving our newsletter |
| Register a deal | Name, company, email address, phone number for both partner and end-user and job title of end user | We ask for this: — to process the registration of your deal We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information for six years after: — the deal has been completed or terminated in accordance with its terms |
| Third party data | Name, company, email address, phone number for the customer and employee | We ask for this: — to process the information on behalf of the third party We rely on consent or contract as the lawful bases for collecting and using your personal information. We will keep this information for six years after: — the agreement has been completed or terminated in accordance with its terms |
Who we share your personal information with
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share or sell your personal information with any other third party.
We may receive data from third parties, including resellers, but we do not otherwise deal with third party data. Where we receive data we do so on the basis of a Data Processing Agreement.
We will not use user data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models.
Transfer of your information out of the EEA
We may transfer your personal information to South Africa in order to fulfil orders that you may place. South Africa is located outside the European Economic Area (EEA) and does not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that South Africa provides an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to an agreement that they will meet the same level of protection as in the UK (as permitted under GDPR Article 46(2)(c) (Model Clauses) of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. The use of these Model Clauses is based on a Data Protection Addendum which we enter into with our South African [GROUP COMPANY] [or contracting party].
If you would like further information please contact [email protected] (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies, our use of cookies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.
Marketing
We would like to send you information about products and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so and has a clear benefit to them??, we may do this by telephone or email.
We will only ask whether you would like us to send you marketing messages if you have opted to receive them.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at [email protected]
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
- email [email protected] or contact us via telephone or post
- let us have enough information to identify you,
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.
Changes to this website privacy policy
This website privacy policy was published on 26/07/2018 and last updated on 15/05/2020.
We may change this website privacy policy from time to time especially if there are changes in data protection law that require us to amend or update our policy.
How to contact us
For the United Kingdom and Non-European Union Territories – Please contact [email protected] if you have any questions about this privacy notice or the information we hold about you.
Within the European Union – We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at [email protected]. Please ensure to include our company name in any correspondence you send to our Representative.